Crossroads Agency has the additional benefit of having an Advanced Psychiatric Nurse Practioner on-site that can provide medication management services to clients that have been referred by their clinician and determined to be appropriate to receive medication. To be referred, a client must be consistently attending and participating in counseling. Once a client has shown a commitment to attending therapy, the clinician will complete a referral for review. If apppropriate, the client will be scheduled for their initial medication evaluation. Please note: If a client drops out of counseling, the privilege of continuing on medication is forfeited. Counseling is a requirement that is strongly reinforced.



Where to Find Us:

For individuals with hearing impairments, please refer to the MassRelay (MR) phone numbers listed below to contact Crossroads Agency. 

Crossroads Agency
80 Congress St 

Suite 106
Springfield, MA 01104

Phone: 413 739-1611

Fax : 413 739-1711


Crossroads Agency

42 Summer Street

Suite 201

Pittsfield, MA 01201


Phone: 413-442-6700

Fax: 413-442-6708


Crossroads Agency

121 Lincoln Street

Worcester, MA 01605


Phone: 508-795-1611

Fax: 508-795-1612


(MR) Speech to Speech Dail 711 or


(MR) TTY and ASCII Dial 711 or


(MR) Voice-carry-Over Dial 711 or


(MR) Spanish to Spanish Dail 711 or


Agency Hours

Hours of Business

Monday thru Friday - 8am to 6 pm

Saturdays - By Appointment only


Extended business hours

To accomodate our customers' busy schedules, we have early or extended hours by appointment only.


Offices are closed MOST major holidays unless overwise scheduled.