Our Staff

Crossroads Agency employs both Masters Level Clinician's that are license eligible as well as clinician that are independently licensed as LMHC's (Licensed Mental Health Clinician) or LICSW's (Licensed Independent Clinical Social Worker). All clinicians have expertise in mental health, substance use disorders, co-occurring disorders as well as complusive behaviors. All clinician utilize a trauma-informed approach, are culturally and linguistically aware as well as are learned in sexual orienatation and gender identity. They also receive clinical and administrative supervision so that they receive the support, education and encouragement they need to provide you with the best possible care.  See psychopharmacology tab for information about our medication provider.  



Where to Find Us:

For individuals with hearing impairments, please refer to the MassRelay (MR) phone numbers listed below to contact Crossroads Agency. 

Crossroads Agency
80 Congress St 

Suite 106
Springfield, MA 01104

Phone: 413 739-1611

Fax : 413 739-1711


Crossroads Agency

42 Summer Street

Suite 201

Pittsfield, MA 01201


Phone: 413-442-6700

Fax: 413-442-6708


Crossroads Agency

121 Lincoln Street

Worcester, MA 01605


Phone: 508-795-1611

Fax: 508-795-1612


(MR) Speech to Speech Dail 711 or


(MR) TTY and ASCII Dial 711 or


(MR) Voice-carry-Over Dial 711 or


(MR) Spanish to Spanish Dail 711 or


Agency Hours

Hours of Business

Monday thru Friday - 8am to 6 pm

Saturdays - By Appointment only


Extended business hours

To accomodate our customers' busy schedules, we have early or extended hours by appointment only.


Offices are closed MOST major holidays unless overwise scheduled.