Outpatient Services

Crossroads Agency provides the following clinical services:

Individual Counseling: This is a therapeutic process by which the client meets one on one with a trained therapist in a safe, caring and confidential environment to explore feelings, beliefs, and behaviors that negatively influence their lives. The aim is to assist in facilitating change and improving quality of life. Treatment approaches and modalities used for all forms of therapy include evidenced based practices such as Cognitive Behavioral Therapy and Motivational Interviewing as well as Trauma Informed Therapy, Harm Reduction and Psycho-education.

Group Counseling: This is a therapeutic process in which clients meet in a confidential group setting with other clients that are experiencing similar stressors. Group members share personal information and provide feedback to others while the group leader facilitates productive communication.

Family/Couples Counseling: This is a form of psychotherapy that works with families and couples in intimate relationships to nurture change, growth and development. Due to the nature of substance use and mental illness, family members and/or partners are alienated from the client. At Crossroads Agency, we believe in the benefit of incorporating family support into the counseling process.  

*Independent family and couples counseling is available on a limited basis; however the families and/or partners of current clients are always encouraged and welcome to engage in therapy with the permission and written consent of the client.

See Day Treatment for an explanation of daily intensive group counseling 

Collaborative Relationships: Crossroads Agency collaborates with other agencies and levels of care to ensure that the treatment being provided to the clients is comprehensive.  These agencies incude: Department of Children and Families, Probation, Department of Corrections, Primary Care Practices, Detox, In-patient Psychiatric Hospitalization, Medical Hospitalization, Medication Assisted Treatment (Buprenorphine, Methadone, Vivitrol), Community Support Services (Tapestry Health, Needle Exchange), Homeless Services (healthcare, shelters, food pantry), Housing.  

Where to Find Us:

For individuals with hearing impairments, please refer to the MassRelay (MR) phone numbers listed below to contact Crossroads Agency. 

Crossroads Agency
80 Congress St 

Suite 106
Springfield, MA 01104

Phone: 413 739-1611

Fax : 413 739-1711


Crossroads Agency

42 Summer Street

Suite 201

Pittsfield, MA 01201


Phone: 413-442-6700

Fax: 413-442-6708


Crossroads Agency

121 Lincoln Street

Worcester, MA 01605


Phone: 508-795-1611

Fax: 508-795-1612


(MR) Speech to Speech Dail 711 or


(MR) TTY and ASCII Dial 711 or


(MR) Voice-carry-Over Dial 711 or


(MR) Spanish to Spanish Dail 711 or


Agency Hours

Hours of Business

Monday thru Friday - 8am to 6 pm

Saturdays - By Appointment only


Extended business hours

To accomodate our customers' busy schedules, we have early or extended hours by appointment only.


Offices are closed MOST major holidays unless overwise scheduled.