Useful Assessment Tools

During your first counseling appointment at the Crossroads Agency, and periodically throughout your treatment, you will be asked to fill out a number of assessment outcomes tools to help us better understand and assess your mental health and stability. Here are a number of tools that we use.


Policies and Client Handbook

Client Manual
This is a copy of our client manual that is giving to every client upon intake
Client Manual Updated Jan 2017.docx
Microsoft Word document [80.9 KB]
Manual del Cliente
Manual del Cliente en Espanol
Manual del Cliente mayo 2016 Final.docx
Microsoft Word document [91.5 KB]
Crossroads Agency Privacy Notice
Crossroads Agency Privacy Notice.docx
Microsoft Word document [22.0 KB]
Crossroads Agency Client Grievance Policy
Client Grievance Policy Final.docx
Microsoft Word document [34.9 KB]

Where to Find Us:

For individuals with hearing impairments, please refer to the MassRelay (MR) phone numbers listed below to contact Crossroads Agency. 

Crossroads Agency
80 Congress St 

Suite 106
Springfield, MA 01104

Phone: 413 739-1611

Fax : 413 739-1711


Crossroads Agency

42 Summer Street

Suite 201

Pittsfield, MA 01201


Phone: 413-442-6700

Fax: 413-442-6708


Crossroads Agency

121 Lincoln Street

Worcester, MA 01605


Phone: 508-795-1611

Fax: 508-795-1612


(MR) Speech to Speech Dail 711 or


(MR) TTY and ASCII Dial 711 or


(MR) Voice-carry-Over Dial 711 or


(MR) Spanish to Spanish Dail 711 or


Agency Hours

Hours of Business

Monday thru Friday - 8am to 6 pm

Saturdays - By Appointment only


Extended business hours

To accomodate our customers' busy schedules, we have early or extended hours by appointment only.


Offices are closed MOST major holidays unless overwise scheduled.