Substance Use and Mental Health Counseling 

Our Mission

Crossroads Agency is an outpatient mental health and substance use disorder counseling agency dedicated to providing a wide range of services including individual and group counseling, couples and family counseling, psychopharmacology as well as Day Treatment.  Our mission is to provide the highest quality services to individuals in need, so that they may achieve their goals and improve their quality of life.  We strive to create an atmosphere that fosters recovery, hope, self-determination and personal growth for the individual served.  We are licensed by the Department of Public Health Bureau of Substance Abuse Services to provide substance abuse counseling as well as licensed by the Department of Health Care Quality to provide mental health counseling. Se habla español

Our Intake Packet
You can Download, print out,fill out our intake packet and bring it with you when you come for your first scheduled appointment.
Intake Packet.docx
Microsoft Word document [75.2 KB]

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Where to Find Us:

For individuals with hearing impairments, please refer to the Mass-Relay (MR) phone numbers listed below to contact Crossroads Agency using the Mass Relay system.

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Crossroads Agency
80 Congress St 

Suite 106
Springfield, MA 01104


Phone: 413 739-1611

Fax : 413 739-1711

 

Crossroads Agency

163 South Street #2

Pittsfield, MA 01202

 

Phone: 413-442-6700

Fax: 413-442-6708

 

Crossroads Agency

121 Lincoln Street

Worcester, MA 01605

 

Phone: 508-795-1611

Fax: 508-795-1612

 

(MR) Speech to Speech Dail 711 or

1-800-439-0183

(MR) TTY and ASCII Dial 711 or

1-866-645-9870

(MR) Voice-carry-Over Dial 711 or

1-800-439-7370

(MR) Spanish to Spanish Dail 711 or

1-866-887-6619

Agency Hours

Hours of Business

Monday thru Friday - 8am to 6 pm

Saturdays - By Appointment only

 

Extended business hours

To accomodate our customers' busy schedules, we have early or extended hours by appointment only.

 

Offices are closed MOST major holidays unless overwise scheduled.