Substance Use and Mental Health Counseling 

The staff at Crossroads Agency is excited to announce that we have achieved national accreditation through the Council on Accreditation (COA)! Crossrads was expedited through the process as a result of not receiving any out of compliance ratings in any of the fundamental practice standards. COA accreditation means that our agency’s programs, services, administration, and management have been rigorously evaluated and meet best practice standards. We are so proud of our team for this amazing accomplishment! 

Our Mission

Crossroads Agency is an outpatient mental health and substance use disorder counseling agency dedicated to providing a wide range of services including individual and group counseling, couples and family counseling, psychopharmacology as well as Day Treatment.  Our mission is to provide the highest quality services to individuals in need, so that they may achieve their goals and improve their quality of life.  We strive to create an atmosphere that fosters recovery, hope, self-determination and personal growth for the individual served.  We are licensed by the Department of Public Health Bureau of Substance Abuse Services to provide substance abuse counseling as well as licensed by the Department of Health Care Quality to provide mental health counseling. We are nationally accredited by the Council on Accreditation. Se habla español!

Our Intake Packet
You can Download, print out,fill out our intake packet and bring it with you when you come for your first scheduled appointment.
Intake Packet.docx
Microsoft Word document [75.2 KB]

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Where to Find Us:

For individuals with hearing impairments, please refer to the MassRelay (MR) phone numbers listed below to contact Crossroads Agency. 

Crossroads Agency
80 Congress St 

Suite 106
Springfield, MA 01104

Phone: 413 739-1611

Fax : 413 739-1711


Crossroads Agency

42 Summer Street

Suite 201

Pittsfield, MA 01201


Phone: 413-442-6700

Fax: 413-442-6708


Crossroads Agency

121 Lincoln Street

Worcester, MA 01605


Phone: 508-795-1611

Fax: 508-795-1612


(MR) Speech to Speech Dail 711 or


(MR) TTY and ASCII Dial 711 or


(MR) Voice-carry-Over Dial 711 or


(MR) Spanish to Spanish Dail 711 or


Agency Hours

Hours of Business

Monday thru Friday - 8am to 6 pm

Saturdays - By Appointment only


Extended business hours

To accomodate our customers' busy schedules, we have early or extended hours by appointment only.


Offices are closed MOST major holidays unless overwise scheduled.