Substance Use and Mental Health Counseling 

Our Mission

Crossroads Agency is an outpatient mental health and substance use disorder counseling agency dedicated to providing a wide range of services including individual and group counseling, couples and family counseling, psychopharmacology as well as Day Treatment.  Our mission is to provide the highest quality services to individuals in need, so that they may achieve their goals and improve their quality of life.  We strive to create an atmosphere that fosters recovery, hope, self-determination and personal growth for the individual served.  We are licensed by the Department of Public Health Bureau of Substance Abuse Services to provide substance abuse counseling as well as licensed by the Department of Health Care Quality to provide mental health counseling. Se habla español

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Where to Find Us:

Crossroads Agency
80 Congress St 

Suite 106
Springfield, MA 01104

Phone: 413 739-1611

Fax : 413 739-1711


Crossroads Agency

163 South Street #2

Pittsfield, MA 01202


Phone: 413-442-6700

Fax: 413-442-6708


Crossroads Agency

121 Lincoln Street

Worcester, MA 01605


Phone: 508-795-1611

Fax: 508-795-1612

Agency Hours

Hours of Business

Monday thru Friday - 9am to 7 pm

Saturdays - 9am to 3 pm


Extended business hours

To accomodate our customers' busy schedules, we have early or extended hours by appointment only.


Offices are closed MOST major holidays unless overwised scheduled.